ON-LINE PAYMENTS NOW ACCEPTED!!
IF YOUR SERVICE HAS BEEN DISCONNECTED YOU MUST PAY YOUR BILL IN FULL PLUS A REINSTATEMENT FEE BEFORE SERVICE IS RECONNECTED. BEFORE PAYING ON LINE PLEASE CALL OUR OFFICE (863-965-5500) DURING REGULAR BUSINESS HOURS 8AM TO 5PM OR SEE PARAGRAPH BELOW IN REFERENCE TO TURN-OFF FOR NON PAYMENT.
New convenience fee structure
0-$50 payment = $2.00 fee
50.01-$100 payment = $2.95 fee
100.01-$200.00 payment = $4.95 fee
….keep adding $2 fee for every $100 range.
Types of on-line payments that are now being accepted.
(New History usage, payment history and more!!)
Common
Credit Card Questions
The
City of Auburndale
has implemented accepting
credit card and debit card payment. We have partnered with a credit card payment processing
company (Point and Pay) so that our customers can pay by major
credit card or debit card. The
credit card processor assesses a convenience fee of 2.95%
(minimum $2) on the total amount of the transaction. Under Florida
State
Statute, the City as a
Governmental Unit has the option to partner with the third
party to provide this service. Reference
State
Statute 215.322(b)
Security
Information: Your personal
information is protected. The software utilizes secure SSL with 128-bit
encryption at the channel and application level. Sensitive
user profile information is encrypted before it is stored in
the database in order to keep it safe from unauthorized access
both outside of and within the City of Auburndale
. Network
firewalls and password encoding protect end users against
unauthorized data access. Multiple
levels of alarms and status messages appear when the system is
breached. The
application is maintained in a secure data center using
multiple level security access mechanisms.
What is a Convenience Fee? The convenience fee is the charge assessed by a credit card payment processing vender or company to accept and process a credit card payment for you, the customer, in payment of a billed charge or service which has been provided.
If my water is turned-off for non-payment, can I pay on-line? Yes, however before your service is reinstated you must pay the bill in full plus a reinstatement fee. The reinstatement fee is not automatically added to your outstanding balance you must add it. The reinstatement fees are ($20 [resident] or $25 [non-resident]) during regular business hours 8AM to 5PM. After 5PM the reinstatement is $50.00 [resident & non resident]. After your bill has been paid in full plus your reinstatement you can contact our office during regular business hours 8AM to 5PM to have your service reconnected. After hours, contact the Auburndale Police Department at (863) 965-5555 for reconnection.
What
if my Credit Card is a Debit Check Card? You may use the
card providing the card has a Master Card or Visa logo. The process and charges will be the same as a credit
card, but the payment will be debited from your bank account. Regular
ATM debit cards cannot be used (the card must have the Master
Card or Visa logo).
What
options are available that do not impose the fee? Customers may pay by check, cash, money order, cashier's check, and
automatic bank drafting for any service offered by the City of
What
other Agencies use the City’s Third Party Provider? The following
Agencies use Point and Pay as their Third Party Provider: Polk County Tax Collector, Legion Tag Agency (Winter
Haven), The City of Sebring, and Osceola County Tax Collector
(just to name a few).
Will
I be able to make other kinds of on-line payments? At this time only
utility bill payments are available, in the future we plan on
providing for other kinds of city payments.
